Home Health Aide Program

All in the Family offers the HHA Program as an alternative pathway for those not enrolled or not eligible for the CCA Program. Additionally, Community Case Management members may choose the HHA Program if they meet the eligibility criteria for HHA services.

This program envelops essential daily care in the familiar rhythm of home, nurturing comfort and well-being of our members. Through training and certification, caregivers are prepared to provide safe, compassionate support in these essential daily tasks.

To qualify for the HHA Program, the following criteria must be met:

1. The individual must be enrolled in a primary or secondary healthcare insurance plan that fully covers home health aide services.

   • Please note, IHS must be a contracted provider with your healthcare insurance plan

2. The individual must require hands-on support with at least two Activities of Daily Living.

   • These activities include:

     • Bathing

     • Personal hygiene

     • Dressing

     • Grooming

     • Feeding

     • Transfer/ Mobility assistance

     • Toileting

3. No Duplicative Personal Care Attendant (PCA) Services.

   • Members are not prohibited from having active PCA services while receiving HHA services. However, tasks and services authorized under each program must not be duplicative.

   • If a member has prior PCA approval or is currently receiving PCA services, please notify us.

Our team is available to help you understand how these services can work together and to assist you with questions about service coordination and authorizations.

Here’s how to proceed based on your situation:

If you are certain your child or loved one is not eligible for CCM:

• Simply complete the contact form for the HHA Program linked on our website here

  Once submitted, a member of our team will follow up with you to begin the next steps in the enrollment process.

If you are unsure about eligibility for CCM:

• Please visit our CCA Program page for more information and contact CCM to establish eligibility.

Transitioning from the HHA Program to the CCA Program:

• If your child or loved one is enrolled in the HHA program but later becomes eligible for CCM, they can transfer to the CCA program.

  For assistance with determining eligibility or understanding program options, please contact our team!

• All in the Family contact form linked here

• Contact information for CCM:

  Phone: (800) 863-6068

  Email: commcase@umassmed.edu

• Meet Basic Requirements

  • Be at least 18 years old

  • Be legally allowed to work in the U.S

  • Be in good standing (not on any exclusion list)

• Complete Required Training

  • Finish the necessary training or competency evaluation for your role

  • Complete mandatory In-Service training annually

• Follow Supervision Guidelines

  • Expect in-person supervision check-ins every 2 months by a registered nurse

• Keep Accurate Records

  • Document your services via state required Electronic Visit Verification (EVV)

  • Report any changes in the member's condition

    This includes hospital admissions and insurance changes

• Adhere to Agency Policies

  • Follow all agency rules and procedures

  • Respect member rights and maintain confidentiality